Open Role: Tech Support Specialist

Job Description

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As a Tech Support Specialist, you will provide our customers with technical support and product expertise. You’ll work in a fast-paced environment that requires a keen eye for detail and a passion for problem-solving. Excellent interpersonal communication skills and the ability to work well in a team environment are essential.

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Key Responsibilities

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• Help customers deploy our solutions

• Troubleshoot tech issues reported by customers

• Provide basic product training to customers

• Respond to customer issues on time

• Act as a bridge between customers and our internal product team

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Skills/Qualifications

 

• Bachelor's degree required (or will graduate with a degree by August 2024)

• Experience with device management systems, such as Google Workspace, Intune, JAMF, etc

• Understanding of basic networking configuration on Windows, Macs, and iPads

• Familiarity with software installation on Mac and Windows

• Ability to effectively communicate with customers via emails, ticketing system, and online meetings

• A strong desire to learn, grow, and take on tough challenges daily

• Strong written and oral communication skills

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Work Location

 

Remote

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Notes

 

OPT sponsorship possible

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Please directly submit your cover letter and resume to hr@deledao.com.