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Open Role: Tech Support Specialist

Job Description

As a Tech Support Specialist, you will provide our customers with technical support and product expertise. You’ll work in a fast-paced environment that requires a keen eye for detail and a passion for problem-solving. Excellent interpersonal communication skills and the ability to work well in a team environment are essential.


Key Responsibilities

  • Help customers deploy our solutions

  • Troubleshoot tech issues reported by customers

  • Provide basic product training to customers

  • Respond to customer issues on time

  • Act as a bridge between customers and our internal product team




  • Bachelor's degree required (or will graduate with a degree by August 2024)

  • Experience with device management systems, such as Google Workspace, Intune, JAMF, etc

  • Understanding of basic networking configuration on Windows, Macs, and iPads

  • Familiarity with software installation on Mac and Windows

  • Ability to effectively communicate with customers via emails, ticketing system, and online meetings

  • A strong desire to learn, grow, and take on tough challenges daily

  • Strong written and oral communication skills


Work Location






OPT sponsorship possible

Please directly submit your cover letter and resume to

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