Last Revised: May 20, 2021
Information We Collect about You
Information You Provide
Such information may include, but is not limited to, a range of data and information that you may use to identify you, your child, your name and email address, and your username and password that you use to register or log in to our Services.
In addition, if you contact us for customer support or provide us with feedback, we will collect the data included in the communication.
Any personal information we collect about a “student” or “students” including a “child” or “children” under 13 years old will be collected and treated in accordance with applicable laws, including the Children’s Online Privacy Protection Act (“COPPA”). Schools or parents who use our Services has given consent for us to collect data from their children or students.
Information We Collect Automatically
We may automatically collect information about your use of the Site and/or Services through cookies and other technologies.
For example, when you use our Site and/or Services, we may collect some specific device information, such as: device operating system, Internet Protocol (“IP”) address, access times, browser language, and device identifier numbers.
The Services may collect and store your Google user data, like email address, username and org unit, which are needed by your school admin to use the Services.
We also collect information about your usage and activity throughout our Services. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time.
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services, such as accessing your account.
We may also use third party analytics, such as Google Analytics, to analyze usage of our Site and/or Services. The purpose is to improve our Site and/or Services.
Wellness Data Processing
Our Services can recognize toxic language to detect potential cyberbullying and self-harm behavior. Upon detection of such behavior, our Services send an alert to the designated person(s) that registered for this service. This service is triggered by the AI (Artificial Intelligence) system automatically. Our Services assure that only the designated person(s) receives the alert. The recipient of such an alert is legally responsible for reviewing the contents included in the warning and is responsible for taking appropriate action.
Purposes for Using Your Data
We use personal data collected through our Site and Services for purposes described in this Policy or disclosed to you on our Site, or in connection with our Services. We only collect data for these limited purposes and personal information will not be further processed in a manner that is incompatible with these purposes.
We may use your information:
For analytics, market research, or business development, including to operate, maintain and improve our Services and Site;
To tailor the content and information that we may send or display to you while using Services;
To respond to your comments and questions and provide customer support;
To send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
To communicate with you about new promotions, rewards, upcoming events, and other news about Services offered by Company and our selected partners. We do not use personal information to market to students or children;
To help understand your needs and provide you with better service;
To analyze how you interact with our Services; to monitor and analyze usage and activity trends; and for other research, analytical, and statistical purposes;
To consider your employment application;
For internal record keeping and administrative purposes;
To comply with our legal obligations;
From your personal data, we may also create aggregate, anonymous, or de-identified data records so that we may better understand usage of our Services and improve our offering. Company reserves the right to use and disclose aggregate, anonymous, or de-identified data records to third parties at its discretion.
We do not use your data in the following ways:
We do not sell your personally identifiable data.
We do not use students’ personal information to sell advertising to students.
We do not collect a student’s or a child’s personal information for building student or child profiles for commercial purposes not related to the provision of the Services.
If you sign up for our Paid Services, or make other purchases through the Services, your credit card or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by the payment processors with which we work.
We also collect certain details of your transaction history which are necessary to provide the Paid Services. In addition, the payment processors generally provide us with information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, including recurring payments if you authorize automatic renewals, and your card’s type, expiration date, and certain digits of your card number.
Data Controller vs Data Processor
For the purposes of GDPR, our school customers are the data controllers of the student data; we are data processors of that student data and we are subject to the policies of the data controllers. For other personal data that we collect, we are the data controllers.
How We Share Your Information
We do not share your personal data with third parties other than as follows:
With your consent;
With third party vendors, consultants and other service providers who work for us and need access to your information to do that work, and are required by contract not to use your personal data other than to provide the services requested by the Company;
If we share personal data with third party service providers, we encrypt the data that is shared.
Examples of third party service providers may include but are not limited to: payment processing, data analysis, email delivery, hosting and server providers, IT service providers, data storage, error loggers, maintenance or problem solving providers, customer service and marketing providers. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity.
In connection with or during negotiation of any merger, financing, acquisition, or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another company; or in the event of insolvency, bankruptcy, or receivership, your information may also be transferred as a business asset;
In such an event, we will work to ensure that the successor entity has a commitment to student privacy or allow you to opt-out of this information transfer.
We may share aggregated, anonymized, or de-identified information in our sole discretion. Aggregated, anonymous, or de-identified data is not subject to the same restrictions that applies to personal data.
We do not sell your personal data.
Your Right to Withdraw Consent
You may withdraw your consent to our processing of your personal information at any time. However, withdrawing consent may result in your inability to continue using some or all of the Services.
Your Choices and Rights Regarding Your Personal Information
Modifying personal information: You may modify certain personal information that you have submitted by logging in to your account and updating your profile information including your username and password. Please note that we may retain certain information about you as required by law or as permitted by law for legitimate business purposes (e.g., in accordance with our record retention policies).
Unsubscribe: You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out of receiving promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.
Notification of data breaches: We have a breach response plan in place that includes notification of affected parties and steps for remedying the situation. We will comply with relevant laws applicable to us in respect of any data breach.
Security of Your Personal Information
The security of your personal information is important to us. Your data is encrypted and housed in U.S. data centers.
We use a variety of industry-standard security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. Some examples of these safeguards are listed below:
Administrative: Limiting personal information access to necessary personnel, etc.
Technical: SSL, encryption at reset, firewalls, etc.
Physical: Physical access controls, etc.
While Company uses reasonable efforts to protect your personal data, no security measure is completely secure, and we cannot guarantee the security of your information.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
Retention of Your Personal Data
International Transfers of Personal Information
Deledao is based in the United States and the personal information we collect is stored and/or processed in United States. For non-U.S. residents, your continued use of our Services or Site constitutes your consent to this data transfer.
This Policy is effective as of the Last Revised set forth above. We may change this Policy from time to time, so please be sure to check back periodically. Any changes to this Policy will be posted on our Site. If you do not agree to this Policy as modified, then you must discontinue your use of the Services. Your continued use of the Services after the effective date of such changes will signify your continued agreement to this Policy and any changes made.