ATTENTION: Deledao’s ActiveScan™, ActiveInstruct™ and ActivePulse™ products are directly sold by Deledao and indirectly by resellers. If you are not able to log in, please note that, as of September 1, 2025, Hapara is no longer a reseller for Deledao.
ATTENTION: Deledao’s ActiveScan™, ActiveInstruct™ and ActivePulse™ products are directly sold by Deledao and indirectly by resellers.
If you are not able to log in, please note that, as of September 1, 2025, Hapara is no longer a reseller for Deledao.
About the Role
We’re looking for a detail-oriented Tech Support Specialist with strong technical acumen to join our growing team. As a Tech Support Specialist, you will provide technical support and product expertise to our customers. You’ll be working in a fast-paced environment that requires a keen eye for detail and a passion for problem-solving. Excellent interpersonal communication skills, along with the ability to work well in a team environment.
Key Responsibilities
Assist customers in deploying our solutions
Troubleshoot technical issues reported by customers
Provide basic product training sessions to customers
Respond to support tickets and inquiries in a professional and timely manner
Collaborate with internal team and customers to escalate issues and relay customer feedback
Requirements
Bachelor's degree in information technology, Computer Science, or a related field is preferred, or 1-2 years proven experience as an IT Specialist or similar roles
Proficiency with Device Management Systems: Hands-on experience using tools such as Google Workspace, Microsoft Intune, JAMF, or similar platforms to deploy and manage applications across devices.
Software Deployment Troubleshooting: understanding of Group Policy Objects (GPO) and proven ability to troubleshoot software deployment issues using GPO.
Network Configuration and Troubleshooting: Experience configuring and troubleshooting core network services, including DNS and DHCP.
Web Protocol Knowledge: basic understanding of web protocols, including HTTP and HTTPS.
Growth Mindset: A proactive mindset with a passion for growth, and tackle new challenges in a dynamic work environment.
Excellent Communication Skills: Strong written and verbal communication skills, with the ability to convey technical information to both technical and non-technical audiences.
About us
Deledao is a fast-growing EdTech company providing innovative technology solutions to K12 schools. We are passionate about helping students succeed, stay safe, and focus when working online.
Our use of patented artificial intelligence technology to help students has been recognized by EdTech industry awards worldwide, including the EdTech Awards in the U.S., the Teach Secondary Awards in the U.K., and the GESS Education Awards in the Middle East.